Pet Memorial Questions

Questions in this section relate to creating and editing a Pet Memorial and how to upload your pet photos and the photo size requirements. Clicking on the red pawprint opens the answer.

How do I submit a Pet Memorial?

First, you have to register on the site. Once you have registered on the site and activated you account, log in to your account by clicking on "My Account".

Once the My Account / Log In page opens, enter your username and password and click the "Log in" button. This opens the "Submit/Edit a Pet Memorial" page.

To submit/create a new memorial, click "New", which opens the "Submit/Edit a Pet Memorial" form. Fill in the appropriate information, upload your pet photo and memorial text you want to include.

To edit an existing article, click the check box next to the pet memorial you want to edit and click the "Edit" button. This will open the memorial you want to change or finish, in case you didn't get the chance to do so when you originally created it.

There are two memorial text boxes. The first, Memorial Introduction, is limited to 300 characters. There is a counter to show you how many characters remain. This is the text that will show on the Pet Memorial page. The reason for this is to limit the size of the memorials ONLY on the Pet Memorial page. Your pet memorial may be as long as you wish. If your memorial is longer than the 300 character limit, add the remaining text in the "Additional Memorial Text" box. Using the "Additional Memorial Text" box automatically creates a "Read More..." button. Your entire memorial will be visible your pet's individual memorial page.

Once you're finished, click "Save & Close". If you are satisfied with your article, don't forget to publish it! Otherwise it won't be viewable on the site.

The edits I've made in my Pet Memorial don't show.

Empty your browser's cache. More than likely it's showing an earlier page stored in the cache. Then refresh the your pet memorial page.

Can I see my Pet Memorial before I publish it?

Yes you can.

While you are logged in, open the site in another tab or window and go to the Pet Memorial page. All unpublished have a light gray background.

Make the changes you want, click "Save". Refresh the Pet Memorial page and you should see the changes you just made. You may need to clear your internet browser's cache; depending on its settings it may show you the cached page and not the newer one. Another trick is to refresh the page twice.

How many Pet Memorials can I submit?

You may create a pet memorial for each of the pets you've lost.

The "Read More..." button doesn't appear on my Pet Memorial.

The "Read More..." button is created automatically if text is entered in the "Additional Memorial Text" box. If your Pet Memorial is less than the 300 character limit in the "Memorial Introduction", the site won't create the "Read More..." button.

Clicking on the "Read More..." button will open a pet's individual Pet Memorial page. If you included text in the "Additional Memorial Text" box you will see your entire memorial on your pet's page.

We set it up this way to manage the length of each memorial on the Pet Memorial pages, but didn't want to limit the length of a memorial. We hope you understand.

Is a purchase required in order to post a Pet Memorial?

No. No purchase is required. Paw Prints on My Heart is a free online memorial. In fact, if you are giving a Paw Prints on My Heart Keepsake to a friend or family member, don't forget to let them know that they can leave a pet memorial for their beloved pet.

Can I post a memorial if I purchased a keepsake through a retailer?

Absolutely. No purchase is necessary to post a pet memorial. We hope you will, but it isn't required.

I can't see my Pet Memorial on the Pet Memorial's page.

Did you remember to publish it? If not, enter your account, find your memorial, click the box next to it and click the "Edit" button at the top of the list. Once your memorial opens, change "Publish" from Unpublished to Published. Click "Save and Close" button. Check the Pet Memorial page to make sure it's there. If not, please contact us.

What's the difference between "Save & Close" and "Save" on the Pet Memorial form?

"Save" will save your memorial, but won't close the window. In fact, we recommend that you to "Save" your form right after you upload your pet's photo. "Save & Close" does just that. It saves your memorial and closes the window.

Can someone else change my pet listing?

No, pet memorials can only be edited by the person who created them. However, Paw Prints on My Heart reserves the right to edit content or images it deems inappropriate to the intent of the website. See "Terms of Use" for additional details.

What's the "alias" mentioned in the Pet Memorial form?

The name you see in the "Created by" column on the "Submit/Edit a Pet Memorial" page is the username of the person who created the memorial. If you would rather use your own name or some other "alias", enter that information in this box. It is not required.

end faq

Pet Memorial Photo Questions

Questions about pet memorial photos are answered in this section.

Is a pet photo required?

No, but we hope you will include one.

Why can't I upload my pet's photo?

More than likely it's because it is too large or not a "dot jpeg" (.jpeg) or "dot jpg" (.jpg) file.

Photo Restrictions:

  • Photo Type: "dot" jpg or "dot" jpeg. No other formats are allowed.
  • Photo Size: No larger than 200 kilobytes. (200KB)
  • Photo Name: Use your pet's name to name the photo - no spaces, please, if your pet's name has more than one name. For example: "Pretty Boy" would become "PrettyBoy". The image name you might see on your computer might be "Pretty Boy" or if your computer shows file extensions, "Pretty Boy.jpg". Simply rename it to "PrettyBoy" or "PrettyBoy.jpg".
  • Photo Dimensions: Square. Ideal site dimensions are 2.75 inches by 2.75 inches or 270 pixels by 270 pixels. All images will be re-sized to fit with the ideal image space.

I don't know much about internet images, can you help?

Most cameras either shoot a jpg file or photos can be downloaded from the camera saved as jpg files. If your camera is set to photograph "print quality" photos, more than likely they will larger than restrictions. For example, almost all cameras shoot photos in mult-megabyte sizes; a 5 megabyte image is 25 times larger than allowed by the website.

There are free photo editing software applications available. Look for one that allows for editing the "dots per inch" or "pixels per inch" and/or allows for photos to be "cropped".

"Print quality" photos are shot at 300 pixels per inch (ppi). Computers only need 96 ppi. If you can edit a photo using only ppi, this will more than likely create a copy that can be uploaded. Resize your image from its current ppi to 96 ppi and check the photo size to see if its less than 200KB.

If after editing the ppi your image is still too large, you will need to crop it. This means it's dimensions will need to be reduced. The ideal photo size for the site is 2.75 inches (270 pixels) by 2.75 inches (270 pixels). If your image isn't or can't be proportionally resized to these dimensions, this site will automatically fit it into the space provided for pet images.

This is only a cursory overview. Additional detailed information is available on the internet if you need more than this overview.

end faq

Registration and Log In Question

Questions in this section relate to register or "creating an account" on Paw Prints on My Heart.

What do I need to do to register?

Simply fill out the registration form. Click "Register" in the top right column; this will open a new window with the registration form. No purchase is necessary.

Basic registration information: your "Name", a "Username", a "Password" and an "Email Address" are required fields. You will need to re-enter your Password and Email Address to catch typos that are easy to make in both. Additionally, you will be asked to agree to the "Terms of Service".

When you're finished, click "Register". You will be taken to a page with a blue notification bar indicating that an activation email has been sent to the email address you used to register.. You will not be able to log in until you activate your account.

Following the instructions in the email will open a window in Paw Prints on My Heart website notifying you that your account has been activated. Additionally, you will see a Log In form. You can login and proceed to create a memorial for your pet(s) or come back later when you have more time. 

Welcome to Paw Prints on My Heart.

I registered, but can't access my account.

You probably haven't activated your account, yet.

After you register, an email will be sent to the email address you entered to register with an activation link. Clicking the link opens an "account activation" window on Paw Prints on My Heart website. You will see a notification that your account has been activated and places to enter your username and password. You can now enter the site to post your Pet Memorial.

If your email set up doesn't allow for active links, simply copy the entire address and paste it into the address bar of your internet browser. These addresses are long, sometimes two line; be sure to copy all of the address.

If you don't receive an email, be sure to check your spam guard. More than likely it was "trapped" and you'll find it there. Another place to look is in your "Deleted" folder; sometimes emails can get sent there by mistake.

I pasted the activation address into my browser and it didn't work.

More than likely some part of the address wasn't copied. These address are long, sometimes extending over two rows. Be sure to copy all of it, including the characters on the other row and try again. This should do it. If you are still having trouble, please contact us and we will help.

I never received an "Account Activation Email". What do I do now?

First, check your spam guard software. More than likely the activation email was caught by it. Another possibility is that it was forwarded by mistake to your "Deleted" email folder.

If you have checked all of the places our email might be and still can't find it, send us an email via "Contact Us" with your Username and the email address you used to create your account. We can activate your account manually.

What are the "Terms of Service" I'm required to agree to?

You are only required to accept the term of service if you wish to upload a pet memorial to Paw Prints on My Heart website.

Essentially, they set the intent of the site, your responsibilities and how the site may be used. They also allow us to remove any content that isn't consistent with the site's goals. The details can be read by clicking this Terms of Service link or by clicking the "Terms of Service" link in the footer menu.

I've forgotten my password, can email it to me?

No, passwords are hidden from us. You will have to create a new password. To do so:

  • Click on "My Account"
  • Click the "Forgot My Password" link. The window that opens asks for the email address you used to register for the site.
  • Enter your email address and click "Submit". The page will change and ask you for your "Username" and a "Verification Code". Simultaneously, an email will be sent to you with the "Verification Code".
  • Check your email and copy the "Verification Code" to be pasted into into the "Verification Code" box.
  • Return to Paw Prints on My Heart website, enter your username and paste the code from your email into the "Verification Code" box.
  • Click "Submit". The form information will change asking you to input a new password and to enter it again to "Confirm Your Password". Don't forget to write your new password down and keep it somewhere safe.
  • Click "Submit" and the window will change to a "log in" form. Now all you have to do is enter your username and new password.

I've forgotten my username.

Click "My Account" and then click the "Forgot Your Username". You will be asked to enter your email. Once entered and submitted, an email will be sent to you with your Username.

My email address has changed, can I update my profile on the site?

Yes you can. Click "My Account". When the new window opens, notice "User Menu" on the right. Click "Your Profile". This opens a new window showing your profile information. Click "Edit Profile" at the bottom of the information. This opens a window which allows for each profile item to be edited. Change the email address as needed.

What do you do with my personal information?

We only gather your personal information for use on our site. We do not sell or give it away, nor is your personal information visible to other website members. For complete information, visit our Terms of Use page.

end faq

General Questions

This section lists questions that don't fit into the other categories.

I don't see my question listed.

No problem, simply "Contact Us" with your question. We will respond as quickly as possible. Additionally, we appreciate you asking it. We will add your question and our answer to the FAQ page. Hopefully, your question may help someone else.

Will you write a sympathy card for me if the keepsake is sent directly to the recipient?

Yes, we will. There is a section, "Optional Sympathy Card Message" beside each Keepsake. Fill in what you want. Your message is included in your order confirmation. We will write it on a sympathy card and send it with your gift.

However, this service is not available to those who take advantage of the "free shipping" option. All of the Keepsakes will be sent to the purchaser and will include a Sympathy Card. They will have to personally complete the sympathy card and main each gift individually.

The Sympathy Message won't let me include all I want to say.

It will, but please remember, the sympathy card is only 3 1/2 inches by 2 inches, so a long message isn't possible.

However, there are two Message sections: "Optional Sympathy Card Message" and "(Continued Message)". The first is limited to 60 characters and won't accept any more. The second is in case you need a little more space to finish your sympathy message. Simply finish your message in the "(Continued Message)" box.

Will there be any more pet memorial keepsakes?

Yes, we are working on additional items to offer as memorial keepsakes. Check back or look for an email announcing the addition of new items.

How do you know where to send my Pet Memorial Keepsake?

When you "check out" at PayPal, there is a section that asks where you want the Keepsake to be sent. This is how we're informed of your recipient's name and address. That information is included in the order confirmation sent to us by PayPal.

How do I print the "Actual Size" image on the shop page?

Right click the "Actual Size" image. This will open an on-screen dropdown menu. Click on the "View Image" link. A new window will open showing only the image. Use the "Print" function in the "File" menu. This should give you an image that closely approximates the actual size. Please understand personalized printer settings may change the image's dimensions.

end faq

Paw Prints on my Heart is a free online memorial for pet owners. Together, the poem and keepsake offer special comfort to those who have experienced the loss of a dear pet.

We also wish to honor your pet. You are welcome to upload a memorial and photo of your pet. Simply register to create a living legacy to the loving memory of your pet.

While a Paw Prints on My Heart Keepsake purchase is not required to create a Pet Memorial, we hope that you will - either for yourself or as a gift for a friend.

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